Privacy Policy | Lyons Removals and Storage

Welcome to Lyons Removals and Storage's privacy notice.

This privacy notice provides information on how Lyons Removals and Storage collects and processes your personal data when you visit our website, inquire about our services, or contact us for assistance.

It is important that you read this privacy notice together with our website privacy policy, which contains more detailed information about our data processing and can be accessed at: www.lyonsremovalsandstorage.co.uk/privacy-policy.

Important Information and Who We Are

Lyons Removals and Storage is the controller and responsible for your personal data.

Contact Details

Our full details are:

Full name of legal entity: Lyons Removals and Storage
Name or title of data privacy manager: Data Privacy Manager
Email address: info@lyonsremovalsandstorage.co.uk
Postal address: 9 Ravenhurst Ct, Birchwood, Risley, Warrington WA3 6PN
Telephone number: 01925 818223

If you have any questions about this privacy notice or our data protection practices, please contact us using the details provided above.

1. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you as follows:

Identity Data: Includes first name, last name, and title.
Contact Data: Includes billing address, delivery address, email address, and phone numbers.
Financial Data: Includes bank account and payment card details.
Transaction Data: Includes details about payments to and from you and other details of services you have booked with us.
Technical Data: Includes IP address, browser type and version, time zone setting, operating system, and platform.
Profile Data: Includes your preferences, feedback, and survey responses.
Usage Data: Includes information about how you use our website and services.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

We use different methods to collect data about you, including when you:

Provide it directly to us (e.g., by filling out forms on our website or contacting us via email or phone).
Use our website, where we may collect data through cookies or similar technologies.

2. How We Use Your Personal Data

We will only use your personal data for the purpose for which we collected it, which includes the following:

To register you as a new customer.
To process and deliver your orders, including managing payments and sending invoices.
To manage your relationship with us, including responding to inquiries or complaints.
To improve our website, services, marketing, or customer relationships.
To recommend services that may be of interest to you.

3. How We Share Your Personal Data

We may share your personal data with external third parties, including:

Service providers, such as payment processors or IT support.
Professional advisers, such as accountants, lawyers, or insurers.
Regulators and authorities where required by law.

More detail can be found in our full privacy policy at www.lyonsremovalsandstorage.co.uk/privacy-policy.

4. International Transfers

We do not routinely transfer your personal data outside the UK. If this becomes necessary, we will ensure that appropriate safeguards are in place in accordance with UK data protection laws.

5. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including:

The right to request access to the personal data we hold about you.
The right to request corrections to your personal data.
The right to request erasure of your personal data.
The right to object to processing or request restrictions on how we use your data.
The right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

More details on your rights can be found in our website privacy policy at www.lyonsremovalsandstorage.co.uk/privacy-policy.

6. Further Details

If you are looking for more information on how we process your personal data, including data security, data retention, and lawful processing bases, please access our full privacy policy at www.lyonsremovalsandstorage.co.uk/privacy-policy.